Your questions

Got a question for us? No problem. You might find that yours is answered here. We’ve done our best to think of everything, but in case we’ve missed anything, don’t worry. Get in touch and we’ll get right back to you.

About Actimel

  • 1 What is Actimel?

    Answer

    Actimel Plus is a delicious Yogurt Drink, available in 14 varieties. It contains ingredients like tasty yogurt with billions of L.casei live cultures, calcium, essential Vitamins B6, D and now also Vitamin C.

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  • 2 What does Actimel mean?

    Answer

    The word Actimel is derived from the Flemish “Active melk” which means literally Active Milk.

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  • 3 Why is Actimel now called Actimel Plus?

    Answer

    Actimel’s fruit flavours now contain Vitamin C and are now high in Vitamin B6. To reflect this change, Actimel will now be called Actimel Plus.

    Actimel Plus is still a source of calcium and vitamin D (15% RDA).

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  • 4 What are the benefits of consuming the nutrients contained in Actimel Plus?

    Answer

    Actimel Plus contains vitamins B6, D and is now a source of vitamin C* which support the normal function of the immune system.

    Actimel Plus also remains a source of calcium, which helps maintain normal teeth and bones.

    Actimel Plus can be enjoyed daily as part of a healthy balanced diet and lifestyle.

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  • 5 On the packaging it says L. casei cultures- can you tell me what this is?

    Answer

    Every bottle of Actimel Pus contains a unique combination of live cultures, including the exclusive L Casei Danone® strain. L. casei Danone® is the trademark name for our exclusive bacteria Lactobacillus casei CNCM I-1518 (also called Lactobacillus casei DN 114 001).

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  • 6 Is L. Casei Danone® exclusive?

    Answer

    Yes this strain has been selected by Danone’s international research centre and is exclusive to Danone.

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  • 7 How many flavours does Actimel Plus have?

    Answer

    Actimel currently has 14 different flavours – including eleven low fat flavours and three fat free. Please visit the flavours and nutritional information section for more information.

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  • 8 Can I recycle the Actimel packaging?

    Answer

    Yes, you can recycle the bottle and cardboard. Unfortunately the foil lid isn’t recyclable yet. To find out more about recycling in your local area, visit recyclenow.com.

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  • 9 What are the nutritional values, including calories and sugar in each Actimel Plus bottle?

    Answer

    To find the full nutrition information for your favourite Actimel product within the range please go to the Flavours and Nutritional information section.

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  • 10 I have a suggestion for a new flavour. What should I do?

    Answer

    We would really like to hear about your ideas. We suggest you share it on Facebook or Twitter and engage other users in the discussion.

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Consuming Actimel

  • 1 Is Actimel Plus suitable for children?

    Answer

    Actimel Plus is suitable for everyone in the family from age 3 upwards.

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  • 2 Why is Actimel not suitable for children under the age of 3?

    Answer

    Weaning infants and young children under three years old have specific nutritional requirements which Actimel Plus has not been formulated to meet.

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  • 3 Who can drink Actimel Plus?

    Answer

    Actimel Plus is suitable for everyone in the family from age 3 upwards. Actimel Plus should form part of a healthy balanced diet and lifestyle. For any specific concerns, we recommend you consult your GP or dietitian.

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  • 4 Can you drink too much Actimel Plus?

    Answer

    We recommend you take note of how a bottle of Actimel Plus contributes to your Guideline Daily Amounts (GDAs) which are outlined on our packaging and ensure you enjoy Actimel Plus as part of a healthy, balanced diet and lifestyle

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  • 5 Is Actimel Plus suitable for diabetics?

    Answer

    Diabetes is a complex condition. ‘The national charity Diabetes UK says that, ‘Although the food choices you make and your eating habits are important in helping you manage your diabetes, you should be able to continue enjoying a wide variety of foods as part of healthy eating.’ We suggest you see your GP or dietician if you have any concerns.

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  • 6 Is Actimel Plus suitable for vegetarians?

    Answer

    Yes, Actimel Plus products are suitable for vegetarians.

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  • 7 Is Actimel Plus gluten free?

    Answer

    Yes, All Actimel Plus products sold in the UK are gluten free.

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  • 8 Is Actimel Plus suitable for pregnant women?

    Answer

    Yes, Actimel Plus is intended for the general healthy population, including pregnant and lactating women. We recommend that you talk to your GP or dietician if you have any concerns about consuming Actimel Plus.

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  • 9 When is the best time to drink Actimel Plus during the day?

    Answer

    It can be consumed at any time of day – why not try integrating as part of your breakfast?

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  • 10 How should I store Actimel Plus?

    Answer

    Actimel Plus should be stored in the refrigerator below +6°C for no longer than the use by date marked on the product.
    As with all chilled food products, we recommend that Actimel Plus is transferred to your fridge as soon as you arrive home from shopping.

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  • 11 Is it possible to freeze Actimel Plus?

    Answer

    Actimel Plus is not intended to be frozen and we cannot guarantee the quality of the product if it has been frozen.

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  • 12 How should Actimel Plus be consumed?

    Answer

    Most people drink Actimel Plus, but why not try something new like pouring it on cereal or as part of a smoothie?

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  • 13 With which frequency should Actimel Plus be consumed?

    Answer

    Actimel Plus can be consumed every day as part of a healthy balanced diet and lifestyle.

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  • 14 What does Actimel Plus taste like?

    Answer

    It depends on the flavour! It’s a delicious yogurt drink and it is available in 14 different flavours, so there is sure to be a favourite for everyone. For more information on Actimel Plus flavours go to Actimel Plus Flavours and Nutritional information

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  • 15 Why don’t you have Actimel Plus in a bigger bottle?

    Answer

    Actimel Plus does not exist in a bigger bottle as our consumer research has not until now identified a need for a new format. We do not exclude the possibility to launch it if the market situation changes

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  • 16 Can I drink Actimel Plus past its use by date?

    Answer

    To enjoy it at its best, you shouldn’t drink it past its use by date.

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  • 17 Can I put Actimel Plus in a lunchbox?

    Answer

    Of course – just make sure it’s kept in a cool bag with an ice pack to make sure the temperature is kept below 6°C.

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General Questions

  • 1 What is yogurt?

    Answer

    Yogurt is a dairy product produced from the fermentation of milk and characterised by the use of specific starter cultures. The basic cultures used in the manufacture of yogurt are Streptococcus thermophilus and Lactobacillus bulgaricus. Alternate culture yogurt may use the cultures of Streptococcus thermophilus and any Lactobacillus species.

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  • 2 Are Danone dairy products suitable for people with milk allergies or lactose intolerance?

    Answer

    Danone Dairy products contain lactose originating from the milk they are made with. However, if you are lactose intolerant, you may still be able to eat our dairy products, but you should first consult with your GP to make sure

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  • 3 Are Danone dairy products suitable for Diabetics?

    Answer

    Diabetes is a complex condition. ‘The national charity Diabetes UK says that, ‘Although the food choices you make and your eating habits are important in helping you manage your diabetes, you should be able to continue enjoying a wide variety of foods as part of healthy eating.’ We suggest you see your GP or dietician if you have any concerns.

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  • 4 What are GDA’s?

    Answer

    GDAs (Guideline Daily Amounts) provide on-pack guidelines to help put nutrition information into the context of an overall healthy balanced diet, by showing how much of your GDAs a serving of the food provides.

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  • 5 Is there any nut allergy advice on Danone products?

    Answer

    All of our packs are clearly marked in case they may contain allergens. Actimel Plus is suitable for those with nut allergies.

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  • 6 What is meant by a healthy balanced diet and lifestyle?

    Answer

    A healthy balanced diet and lifestyle is where you eat a diet that includes all the main food groups and nutrients you need to live well, and do plenty of exercise. You can get more info and loads of good advice on how to have a healthy balanced diet and lifestyle at http://www.eatwell.gov.uk.

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