Your questions

Got a question for us? No problem. You might find that yours is answered here. We’ve done our best to think of everything, but in case we’ve missed anything, don’t worry. Get in touch and we’ll get right back to you.

About Actimel
Consuming Actimel
General Questions

About Actimel

1 What is Actimel?

Answer

Actimel is a delicious drinking yogurt. Actimel contains 3 different cultures: Streptococcus thermophilus and Lactobacillus bulgaricus - two cultures that can be found in your regular yogurt -– plus the exclusive culture L. Casei Danone ®. If you want to know more go to What is Actimel?

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2 What does Actimel mean?

Answer

The word Actimel is derived from the Flemish “Active melk” which means literally Active Milk.

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3 Is L. Casei Danone unique?

Answer

There are many L. Casei strains, some already present in human intestinal flora. First identified in 1919, L. Casei strains are used in a number of dairy products worldwide. The L. Casei Danone ® culture in Actimel is an exclusive strain.
L. Casei Danone ® is the trademarked name for the L. Casei culture DN-114 001 that is a specific Danone strain, selected by Danone's international research centre.

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4 Are there any studies on Actimel?

Answer

Yes, for more information on Danone Research please click here

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5 How many flavours does Actimel have?

Answer

Actimel currently has 14 different flavours – nine low fat flavours and four fat free (with less than 30 calories per bottle). We are continuously changing our flavours so for more up to date information please visit the Flavours and nutritional information section.

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6 Can I recycle the Actimel packaging?

Answer

There are 3 elements of packaging in Actimel.

The pick-up that holds the bottles together is made of flat cardboard, this is now widely recycled in the UK.
The bottle is made of HDPE which is the same type of plastic as milk bottles widely found in your local supermarket. An increasing number of local authorities currently collect and recycle this material.

To find out about what your local authority will collect from your home and where your local recycling banks are check on www.recyclenow.com and enter your post code.

The lid is made of aluminium foil which is not currently recyclable.

Danone is committed to reduce the amount of packaging we are using and facilitate the recycling of our materials. To find out more about our sustainability policy please visit our website www.danone.co.uk

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7 What are the nutritional values, including calories and sugar in each Actimel bottle?

Answer

For full information on the nutritional value of each Actimel product within the range go to the Flavours and Nutritional information section.

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8 I have a suggestion for a new flavour. What should I do?

Answer

We would really like to hear about your ideas. We suggest you send it through our consumer careline at consumerassurance@nutricia.co.uk

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Consuming Actimel

1 Is Actimel suitable for children?

Answer

Actimel is suitable for everyone from age 3 upwards when consumed as part of a healthy balanced diet and lifestyle. It is not formulated to meet the specific nutritional requirements of an infant or young child. If you have any concerns about consuming Actimel we recommend that you talk to your GP.

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2 Who can drink Actimel?

Answer

Actimel is suitable for everyone from age 3 upwards. It is not formulated to meet the specific nutritional requirements of an infant or young child. Actimel should form part of a healthy balanced diet and lifestyle. If you have any concerns about whether you can consume Actimel we recommend that you talk to your GP.

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3 Can you drink too much Actimel?

Answer

Actimel should be consumed daily as part of a healthy balanced diet and lifestyle . If you have any concerns about consuming Actimel we recommend that you talk to your GP.

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4 Is Actimel suitable for diabetics?

Answer

Diabetes is a complex disease - depending on the individual's needs the product could be suitable providing the sugar content is factored into the overall diet. We suggest you to discuss it further with your GP if you have any concerns.

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5 Is Actimel suitable for vegetarians?

Answer

Actimel products are clearly labelled with their suitability for vegetarians. We recommend that you check the label of the product before consuming.

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6 Is Actimel gluten free?

Answer

All Actimel products sold in the UK are gluten free.

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7 Is Actimel suitable for pregnant women?

Answer

Actimel is intended for the general healthy population, including pregnant and lactating women. We recommend that you talk to your GP if you have any concerns about consuming Actimel.

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8 When is the best moment to drink Actimel during the day?

Answer

It is suggested to integrate it into your breakfast, in order to establish a daily routine. It is recommended that Actimel is consumed daily as part of a healthy diet and lifestyle.

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9 How should I store Actimel?

Answer

Actimel should be stored in the refrigerator at below +6°C for no longer than the use by date marked on the product.
As with all chilled food products, we recommend that Actimel is transferred to your fridge as soon as you arrive home from shopping.

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10 Is it possible to freeze Actimel?

Answer

Actimel is not intended to be frozen and we cannot guarantee the quality of the product if it is frozen.

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11 How should Actimel be consumed?

Answer

Actimel is a food product which has been developed to be ingested orally only.

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12 With which frequency should Actimel be consumed?

Answer

We recommend you to consume Actimel every day as part of a healthy diet and lifestyle.

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13 Can I drink it as a snack?

Answer

Yes. Actimel should be consumed as part of a healthy balanced diet and lifestyle. As Actimel is a food you can enjoy it whenever you like.

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14 Can I pour it on my cereal?

Answer

Yes. Actimel is a drinking yogurt which can be added to cereals. Actimel should be consumed as part of a healthy balanced diet and lifestyle. As Actimel is a food you can enjoy it whenever you like.

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15 What does Actimel taste like?

Answer

Actimel is a delicious drinking yogurt and it is available in 14 different flavours, so there is sure to be a favourite for everyone. For more information on Actimel flavours go to Actimel Flavours and Nutritional information.

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16 Why don’t you have Actimel in a bigger bottle?

Answer

Actimel does not exist in a bigger bottle because there are no specific consumer needs justifying this new format. We do not exclude the possibility to launch it if the market situation changes.

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17 Can I drink Actimel past its use by date?

Answer

Actimel has been developed to have optimal qualities (sensory quality, living cultures…) until its use by date.

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18 Can I put Actimel in a lunchbox?

Answer

Yes as long as you can guarantee that it is kept at a 6°C maximum temperature. Actimel has been developed to have optimal qualities (sensory quality, living cultures…) when kept at 6°C maximum.

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General Questions

1 What is yogurt?

Answer

Yogurt is a dairy product produced from the fermentation of milk and characterised by the use of specific starter cultures.The basic cultures used in the manufacture of yogurt are Streptococcus thermophilus and Lactobacillus bulgaricus. Alternate culture yogurt may use the cultures of Streptococcus thermophilus and any Lactobacillus species.

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2 Are Danone Dairy products suitable for people with lactose intolerance?

Answer

Danone Dairy products contain lactose originating from the milk they are made with.
However, If you are lactose intolerant, you may still be able to eat our dairy products, but you should first consult with your GP to make sure.
Our dairy products are not suitable for people with milk allergies.

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3 Are Danone Dairy products suitable for Diabetics?

Answer

Diabetes is a complex disease - depending on the individual's needs the product could be suitable providing the sugar content is factored into the overall diet. We suggest the consumer discuss it further with their GP.

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4 What are GDA’s?

Answer

GDAs (Guideline Daily Amounts) translate nutrition information into consumer friendly figures. GDAs provide on pack guidelines to help put nutrition information into the context of an overall healthy balanced diet by showing how much of your daily amount of particular nutrients a serving of the food provides.

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5 Is there any nut allergy advice on Danone products?

Answer

If you have any allergies it is advised that you check the label of all food products for allergies and read the ingredient lists before consuming.

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6 What is meant by a healthy balanced diet and lifestyle?

Answer

A healthy balanced diet contains a variety of foods including drinking water regularly and eating plenty of fruit and vegetables, starchy foods such as wholegrain bread, pasta and rice, some protein-rich foods such as meat, fish, eggs, lentils and dairy foods. It should also be low in fat (especially saturated fat), salt and sugar. It is recommended that this is combined with a lifestyle that includes 30 mins of physical activity 5 times a week.

If you would like to know more about steps in achieving a healthier and more balanced diet and lifestyle then visit http://www.eatwell.gov.uk/

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